Effective Date: April 18, 2025

 INTRODUCTION

Cosmoworld Healthcare Pvt Ltd (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of the users (“User,” “you,” or “your”) of our Saraswat Hospital mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this Privacy Policy carefully. By accessing or using the App, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE APP.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the App after the date such revised Privacy Policy is posted.

SCOPE

This Privacy Policy applies to information we collect through the App and does not apply to information collected by us offline or through any other means, including on any other website operated by the Company or any third party, or information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the App.

INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect via the App includes:

1. Personal Data You Provide to Us:

* User Content: We collect the photographs and any textual information or responses you voluntarily provide when using the App’s features to generate simulations (e.g., photos of your head/hair, answers to prompts about hair characteristics or desired outcomes). This may be considered sensitive personal data depending on the jurisdiction.

* Account Information (If Applicable): If account creation is required, we may collect identifiers like your name, email address, or username.

* Communication Data: If you contact us directly (e.g., for support), we may collect your name, email address, and the contents of your message.

1. Data Collected Automatically:

* Usage Data: Information about how you access and use the App, such as features used, pages viewed, actions taken, time spent, frequency of use, and dates and times of access.

* Device Data: Information about the mobile device you use to access the App, including the hardware model, operating system and version, unique device identifiers, IP address, mobile network information, and browser type.

* Crash Reports and Diagnostics: Information related to app performance, errors, and crashes to help us diagnose and fix problems.

HOW WE USE YOUR INFORMATION

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

1. Provide and Operate the App:

* Generate the hair transplant simulations requested by you based on your User Content.

* Create and manage your account (if applicable).

* Provide customer support and respond to your requests and inquiries.

1. Improve the App:

* Understand and analyze how you use the App to improve its functionality, usability, and performance.

* Develop new products, services, features, and functionality.

* Monitor and analyze usage and trends to improve your experience.

* Diagnose or fix technology problems.

* Note: For improvement purposes like algorithm enhancement, we strive to use anonymized or aggregated data where feasible.

1. Communicate with You:

* Send you technical notices, updates, security alerts, and support and administrative messages.

1. Legal and Security Purposes:

* Comply with applicable laws, regulations, legal processes, or governmental requests.

* Enforce our Terms and Conditions and other agreements, including for billing and collection purposes (if applicable).

* Detect, prevent, and address fraud, security, or technical issues.

* Protect the rights, property, or safety of the Company, our users, or others.

LEGAL BASIS FOR PROCESSING (for users in relevant jurisdictions like the EU/UK)

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only:

1. Where we need the personal information to perform a contract with you (e.g., to provide the App’s simulation service).
2. Where the processing is in our legitimate interests and not overridden by your rights (e.g., for app improvement, analytics, security).
3. Where we have your explicit consent to do so (e.g., for processing sensitive User Content like photographs for simulation generation).
4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share information we have collected about you in certain situations as follows:

1. 1. With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., cloud hosting providers like AWS or Google Cloud, data analytics providers like Google Analytics or Firebase, customer service tools). These service providers are contractually obligated to safeguard your data and use it only for the purposes for which it was disclosed.
   2. By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
   3. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on our App of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
   4. With Your Consent: We may disclose your personal information for any other purpose with your consent.
   5. Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for research, analysis, or other purposes.

DATA STORAGE AND SECURITY

We use administrative, technical, and physical security measures to help protect your personal information. We store your data on secure servers, potentially using third-party hosting providers. Measures include encryption (both in transit and at rest where feasible), access controls, and regular security reviews.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including providing the App’s services, resolving disputes, enforcing our agreements, and complying with our legal obligations. User Content such as photographs may be deleted sooner, potentially after the simulation is generated or upon your request or account deletion, subject to backup retention cycles. Usage and device data may be retained for longer periods in an aggregated or anonymized form for analytical purposes.

YOUR PRIVACY RIGHTS

Depending on your jurisdiction (e.g., India, GDPR, CCPA), you may have certain rights regarding your personal information. These rights may include:

1. Right to Access: The right to request copies of the personal information we hold about you.
2. Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
3. Right to Erasure (Deletion): The right to request the deletion of your personal information under certain conditions.
4. Right to Restrict Processing: The right to request the restriction of processing your personal information under certain conditions.
5. Right to Object to Processing: The right to object to our processing of your personal information under certain conditions (e.g., based on legitimate interests).
6. Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
7. Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

CHILDREN’S PRIVACY

The App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 18, please contact us.

INTERNATIONAL DATA TRANSFERS

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction (e.g., if our servers or service providers are located in the USA or elsewhere). If you are located in India and use the App, you consent to the transfer of your information to jurisdictions outside India as necessary for the provision of the service and as described in this policy, subject to appropriate safeguards where required by law.

LINKS TO OTHER WEBSITES/THIRD-PARTY SERVICES

The App may contain links to other websites or services not operated or controlled by us. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party service before providing any information to or through them.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

CONTACT US

If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

COSMOWORLD HEALTHCARE PRIVATE LIMITED

55, VIMAL VIHAR, Sikandra Bodla Road, Sikandra, Agra, Uttar

Pradesh, 282007

Saraswathospitalagra@gmail.com